Faq
Ordering & Shipping
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or check out as a guest, enter your shipping details, and complete payment.
What shipping methods do you offer?
We offer standard and express shipping options. Delivery times vary by location and shipping method selected during checkout.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times will be calculated at checkout.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Some items like aquarium supplies may have special return conditions.
How do I initiate a return?
Contact our customer service team with your order number and reason for return. We'll provide return instructions and a prepaid return label if applicable.
Product Information
How do I choose the right size for pet clothing?
Each product page includes detailed sizing charts. Measure your pet's neck, chest, and length, then compare with our size guide.
Are your pet toys safe?
All our toys meet international safety standards. We recommend supervising your pet during play and inspecting toys regularly for wear.
Do you offer seasonal items year-round?
Seasonal items are available while supplies last. We recommend purchasing seasonal products when available as they may not be restocked.
Payment & Security
What payment methods do you accept?
We accept all major credit cards, PayPal, and select digital wallets. All transactions are securely processed.
Is my personal information secure?
We use industry-standard encryption and never store your full payment details. Your privacy is protected under our strict data policies.
Customer Support
How can I contact customer service?
Our support team is available 24/7 via email at [email protected] or through our live chat feature during business hours.
Do you offer product recommendations?
Our pet experts can help you choose the perfect products for your pet's needs. Contact us with details about your pet for personalized suggestions.